We want you and your pup to be happy with your Sassy Paws Boutique purchase. If for any reason you would like to return your products or exchange your products for a different size, please contact us so we can make it right.
RETURNS
You have 30 days after receiving your item to request a return.
To initiate a return, please visit our Returns Center.
To be eligible for a return, your item must be in the same condition that you received it, unworn/unused, unwashed, and in its original condition.
* Returns received within 30 days of delivery date will be refunded in full, minus shipping charges
* Returns received within 31-60 days of delivery date will receive a store credit that does not expire
* We cannot accept returns after 60 days
Once your return is initiated, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return in the Returns Center will not be accepted.
Once your return or exchange is received, inspected, and approved, a refund will be issued to your original form of payment. Please allow 5-7 business days of receipt of returned merchandise to process your refund. Your refund will include the purchase amount and any applicable sales tax.
*Please remember it can take some time for your bank or credit card company to process and post the refund too.
Customers are responsible for paying return and exchange shipping costs. However, if we sent an incorrect or damaged item, we will happily provide a complimentary return label.
EXCHANGES
We don't currently offer direct exchanges, but you can return any new and unworn/unused items for a refund and place a new order for the items you'd like instead. A coupon code for free exchange shipping will be sent to you during the returns process. Kindly visit our Returns Center to initiate your return.